If you are new to DukanLay and have queries about our services and how it is beneficial for your ecommerce, then have a look at this guide. These frequently asked question would help you understand the importance and implications of our services. If we dont answer your queries below, please feel free to contact us!
- What is Dukanlay and how does it work?
Dukanlay is an e-Commerce web application which provides you with a complete commerce platform that lets you start, grow, and manage your online selling business via your branded e-Commerce Store.
- What is a Branded e-Commerce Store?
A Branded Store is one which has branded URL, for example “www.YourBrandName.com” and your distinctive brand logo and brand name on every web page, your contact information, your social media links and all your personalized brand stuff on every page.
- How can I Create and customize my Online Store?
Dukanlay is a cloud-based e-Commerce platform, you can create your branded online store by visiting https://dukanlay.com/ and you can also update, customize and manage your online store through our interactive content management system with the help of video tutorials at https://dukanlay.com/Tutorials
- Do I need a professional designer or developer to use Dukanlay?
No, you don’t need a designer or developer to use Dukanlay. Managing your store at Dukanlay.com is as easy as managing your Facebook account.
- Can I use my own domain name with Dukanlay?
Yes, you can use your own domain name with Dukanlay Application.
- Do I need web hosting for my store?
No, your e-Commerce store will be hosted on our secure and fast servers. There is no need to buy a separate web hosting service for your store.
- How much does Dukanlay cost?
Try your free e-Commerce for the first 15 days, no credit card required. After your trial expires, choose a pricing plan that suits the size and stage of your business.
- Are there any hidden charges?
No, there are no hidden charges, you just need to pay the package price you selected for your store.
- Can I change the package later on?
Yes, you can upgrade as well as downgrade your current package at any time.
- What do I need to start selling on my eCommerce Store?
Set up your store on Dukanlay.com, add your products, define your payment modes and start selling on your store, you’ll also need a Dukanlay plan to sell.If you don’t have products to sell yet, dropshipping might be a good option for you.
- Where can I sell with Dukanlay?
Dukanlay lets you sell almost anywhere in the World all you need is to deliver your products to your customers online or physically and a payment gateway to collect your payments.
- What is Dropshipping, and how can I Dropship with Dukanlay?
In the Dropshipping model you don’t keep inventory of products listed on your store, once you receive some other, you purchase items from a vendor, usually a manufacturer or wholesaler, and ask him to deliver it to your customer directly.
- How would I know about the order received in my store?
You’ll receive an email notification every time you receive an order in your store. You can also opt for SMS notification. You will be easily managing your orders with Dukanlay's integrated Order Management System.
- What is Payment gateway?
A payment gateway is a third-party payment processor also known as a payment provider who lets you accept online payments through debit or credit card.
- What currencies does Dukanlay work with?
Dukanlay.com supports Pak Rupees and US Dollar as operating currencies.
- Do I need to ship items myself?
Yes, you will ship items yourself. You can use a third-party fulfilment service to prepare and ship your orders for you. Dukanlay.com also provides fulfilment and delivery services for some specified locations.